Support
Questions about KeepDose, your subscription or your data. A person reads every message, usually within one working day.
[email protected]Common questions
How do I restore Premium on a new phone?
Open KeepDose, go to Settings, and tap Restore purchases. Use the same Apple Account you subscribed with.
How do I cancel?
Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, then KeepDose. Cancel at least a day before it renews.
Can I move my log to a new phone?
Yes. Your log is part of your iPhone backup, so restoring a backup to the new phone brings it with you. You can also export your data from Settings, Your data.
How do I delete my data?
In KeepDose, go to Settings, Your data, and tap Erase everything. Because there is no account, there is nothing of yours on our servers to delete.
Reminders are not arriving.
Check that notifications are allowed for KeepDose in your iPhone Settings, under Notifications. Then open KeepDose, Settings, Reminders, and set them again.
Apple Health is not updating.
Open the Health app, tap your profile, then Apps, then KeepDose, and check which data types are turned on. You can also reconnect from KeepDose, Settings, Apple Health.
KeepDose is not medical advice. For questions about your medication, your dose or how you feel, contact your prescriber. In an emergency, call your local emergency number.